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Many skillsets are sought when hiring or grooming someone to be a manager. Perhaps none is more important than training leadership in management. It is a pivotal quality for a number of reasons. Both internal and external candidates should be prepared to describe their leadership style and skillset. This assessment can then be evaluated against the position or career track.
It’s safe to say that every business has customers. Whether it is a service provider or involves a product at some point in the lifecycle – in other words manufacturing or sales – there must be a customer. To be successful, it is necessary to gain new customers, retain customers, or both. Excellent customer management is key to that endeavor.
