It’s safe to say that every business has customers. Whether it is a service provider or involves a product at some point in the lifecycle – in other words manufacturing or sales – there must be a customer. To be successful, it is necessary to gain new customers, retain customers, or both. Excellent customer management is key to that endeavor. 

Let’s face it: like any business education and training, leadership coaching costs both time and money. But is it a cost or an investment? Is there a return on investment (ROI) that justifies the expense?

In today’s volatile and highly competitive economy, businesses are having to make tough decisions about where to spend the company’s dollars. Often the first casualties of budget cuts are line items that are viewed as extraneous – things that are perceived to be costs rather than investments.